Play Smart, Play Safe
with dbtjl

dbtjl believes that gambling should be a form of entertainment — not a financial strategy, a way to resolve debt, or an escape from personal problems. As Bangladesh's trusted online casino and sports betting platform, we take our responsibility to players seriously and have invested in a comprehensive set of tools, policies, and human resources designed to promote responsible gaming at every level of the dbtjl experience.

Our responsible gaming framework is built on four core principles: prevention, which means equipping players with the knowledge and tools they need before problems develop; detection, which means monitoring gameplay patterns for early warning signs; intervention, which means making it easy for players and support staff to act quickly when concerns arise; and recovery support, which means connecting players with professional help when they need it most.

Every feature on the dbtjl platform — from the BDT deposit flow via bKash and Nagad to the cricket betting markets and live casino tables — has been designed with the understanding that a small number of players may develop an unhealthy relationship with gambling. This page is our public commitment to those players, and a practical guide to the protections available to them.

dbtjl operates a strict 18+ age policy across all games, sports betting markets, and promotional activities on the platform. Players must be at least 18 years of age to register an account, make a deposit, place a bet, or claim any bonus or promotional offer. This policy applies to all players in Bangladesh without exception.

During the account registration process, all players are required to confirm that they are 18 years of age or older. Before any withdrawal is approved, dbtjl conducts Know Your Customer (KYC) verification, which includes checking a government-issued photo ID such as a National Identity Card (NID) or passport to confirm the player's date of birth.

If at any point dbtjl has reason to believe that a registered account is being operated by or on behalf of a person under the age of 18, the account will be suspended immediately and all balances will be frozen pending investigation. Any winnings accumulated by an underage player are not eligible for withdrawal.

Parents and guardians are encouraged to make use of parental control software to prevent minors from accessing online gambling sites. See the Parental Controls section below for more guidance.

One of the most effective tools for maintaining control of your gambling activity is setting a personal deposit limit. dbtjl allows all registered players to set daily, weekly, and monthly deposit limits in BDT directly from their account settings. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period of 24 hours, giving you time to reconsider before raising your limit.

Decreasing a deposit limit, on the other hand, takes effect immediately with no waiting period. This asymmetric design — fast to restrict, slow to loosen — is a deliberate responsible gaming feature. It protects players from making impulsive decisions to increase their spending during a session.

dbtjl offers two levels of voluntary account restriction for players who feel they need a break from gambling: a short-term Time-Out and a longer-term Self-Exclusion. Both tools are available immediately through your account settings or by contacting our 24/7 support team via live chat or email.

When a self-exclusion is active, dbtjl will also suppress all marketing communications to the affected account, including promotional emails, SMS notifications, and bonus offers. If you receive any marketing communication from dbtjl during your self-exclusion period, please report it immediately to [email protected] so we can investigate and correct the issue.

To activate a time-out or self-exclusion immediately, contact our support team via 24/7 live chat or email [email protected]. Requests are processed as a priority and take effect within minutes of verification.

Problem gambling can develop gradually and is not always easy to recognise — especially from the inside. The following self-assessment questions are designed to help you reflect honestly on your relationship with gambling. If you answer "yes" to three or more of these questions, we strongly encourage you to reach out to our support team or a professional counselling service.

Beyond deposit limits and self-exclusion, dbtjl provides a full suite of player protection tools accessible from your account settings at any time. These tools are designed to give you maximum visibility and control over your gaming activity on the platform.

• Reality Check Reminders: Enable periodic on-screen reminders that display how long you have been playing in the current session and your net win/loss figure. Reminders can be set to appear every 15, 30, or 60 minutes.
• Session Time Limit: Set a hard cap on the length of any single gaming session. When the limit is reached, the session ends and you are logged out automatically.
• Wagering Limit: Cap the total amount you can wager (not just deposit) within a given time period, giving you tighter control over your in-session betting behaviour.
• Account Activity History: Access a full, itemised history of all deposits, withdrawals, bets placed, winnings received, and bonuses claimed — searchable by date range. Available under Account Settings > Transaction History.
• Cooling-Off Period: Request a mandatory review period before any limit increase takes effect. Even if you change your mind and want to raise a limit, a cooling-off delay of up to 7 days can be applied on request.
• Account Closure: If you wish to permanently close your dbtjl account for any reason, contact our support team. Any remaining balance will be returned to your registered bKash, Nagad, or Rocket account after standard verification checks are completed.

If you are concerned about your own gambling behaviour, or that of someone close to you, it is important to seek help early. dbtjl's support team is available 24/7 in English to assist players across Bangladesh with responsible gaming requests — from activating a time-out to providing information about professional counselling services.

You can reach our responsible gaming support team through the following channels:

• Live Chat: Available 24/7 directly within the dbtjl platform. Our agents are trained to handle responsible gaming conversations with sensitivity and discretion.
• Email: [email protected] — responses within 24 hours for responsible gaming enquiries (plain text — not a clickable link).
• WhatsApp: +880 1700 000000 (plain text — not a link). Available during Bangladesh Standard Time (BST, UTC+6) business hours.

In addition to dbtjl's in-house support, we encourage players who are experiencing serious gambling-related difficulties to seek independent professional help. Speak openly with a trusted family member, a mental health professional, or a community support organisation in your area. Early intervention is significantly more effective than waiting until the problem escalates.

Remember: dbtjl is a platform for entertainment. If gambling stops being fun and starts causing stress, financial hardship, or relationship difficulties, it is time to step back and seek support. There is no shame in asking for help, and our team is here to assist you every step of the way.

dbtjl is strictly an adults-only platform. If you share a device with children or teenagers, we strongly recommend taking steps to prevent minors from accessing online gambling sites, including dbtjl.net. The following measures can help you protect young people in your household:

• Device-level parental controls: Most smartphones, tablets, and computers running Android, iOS, or Windows include built-in parental control features that allow you to block specific websites or categories of websites. Enable these controls through your device's settings and add dbtjl.net to the blocked list when the device is used by children.
• Router-level filtering: Many home internet routers (including those provided by Grameenphone, Robi, Banglalink, and other Bangladeshi ISPs) support content filtering at the network level, which blocks access to gambling sites on all devices connected to your home Wi-Fi network.
• Third-party filtering software: Software applications such as Net Nanny, Qustodio, or similar parental control tools provide comprehensive website filtering and screen time management for families.
• Keep login credentials private: Never share your dbtjl username or password with anyone, including family members. Your dbtjl account is registered in your name and you are responsible for all activity carried out under your credentials.
• Log out after each session: Always log out of your dbtjl account when you have finished playing, particularly on shared devices. This prevents minors from accessing the platform through a previously authenticated session.